Helpdesk Technician

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Job Summary:

The Helpdesk Technician will be responsible for supporting Information Technology related to end-users, as well as assisting the System Administrator in light system administration duties.

Reports to:  

Director of Network Engineering

Supervisory Responsibilities: 


Duties / Responsibilities:

  • Provide end-user support for desktop and laptop computers
  • Support printers, copiers, and other related office equipment
  • Deploy and support business software applications
  • Assist the System Administrator in basic administration tasks including user management
  • Install the company standard system image on computers and deploy to end-user
  • Install and support business phones and phone systems
  • Support Android and Apple based mobile phones
  • Support Office software including Word, Excel, Outlook, and Teams
  • Provide feedback for improvement of processes and systems
  • Assist with technology related issues in conference and multipurpose rooms
  • Provide basic network support including connecting/disconnecting network cables and troubleshooting simple wired or wireless network issues
  • Provide first-level end-user technical support via phone, email, messaging, and though an internal ticketing system
  • Occasionally travel to offsite warehouses and offices to provide support or install equipment
  • Other duties as assigned

Required Skills/Abilities:

  • Ability to read, write, and understand English
  • Excellent oral and written communication skills
  • Ability to see and hear
  • Ability to work independently with minimal supervision
  • Ability to troubleshoot new or unique issues
  • Valid state-issued driver’s license

Education and Experience:

  • 2 year degree in computer support related field recommended
  • Relevant industry certifications or equivalent work experience preferred
  • Cisco CCNA/Juniper JNCIA, Microsoft, and A+ certifications are a plus
  • Experience working in a Microsoft Windows-based environment

Physical Requirements:

  • Occasionally lift or move 50 pounds
  • Regularly lift or move 10 pounds
  • Spend extended periods seated at a desk
  • Occasionally maneuver office equipment under desks, on walls, or on/in ceilings


  • Work indoors in a climate-controlled environment
  • Regular use of typical office equipment including computers and printers
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