Optical Network Engineer

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Job Summary:

The Optical Network Engineer is responsible for the design, support, and integration of the Bug Tussel fiber-optic backbone network.  This role is also responsible for system and site engineering, as well as system updates, upgrades, and recommendations to improve the network.

Reports to:

Director of Network Engineering

Supervisory Responsibilities:


Duties / Responsibilities:

  • Monitor request queue for new service requests and provide timely resolution to maintain defined SLAs
  • SME for the optical network and its associated hardware, configurations, and overall design
  • Perform proactive testing and troubleshooting of optical circuits with internal team members as well as 3rd party service providers
  • Work with wholesale customers and vendors to resolve transport issues across the BTW DWDM backbone
  • Maintain documentation, diagrams, and design information for the fiber network
  • Participate in discussions regarding expansion and modification of the network to provide guidance and expertise
  • Configure, maintain, and support DWDM hardware and software systems
  • Work with technicians to deploy CPE devices to end-customers
  • Work with others as a team to achieve operational goals
  • Communicate with 3rd parties and internal operations on scheduled or unscheduled network maintenance events
  • Collaborate with other Bug Tussel teammates for design and problem resolution
  • Provide a seamless transition from provisioning to support for new and existing installations
  • Adhere to Bug Tussel security standards when configuring and maintaining equipment
  • Occasionally visit site locations to deliver equipment, assist in troubleshooting, turn up service, or gain knowledge of the site
  • Coordinate support tickets and warranty claims with 3rd party hardware vendors
  • Other duties as assigned

Required Skills/Abilities:

  • Ability to read, write, and understand English
  • Excellent oral and written communication skills
  • Ability to see and hear
  • Ability to work independently with minimal supervision
  • Knowledge of fiber optic networks design and structure including DWDM
  • Understands complex circuit design or configuration of command line operation for IP, CPE, broadband and Ethernet services and related devices
  • Ability to troubleshoot new or unique issues
  • Ability to adapt to new and changing situations
  • Valid state-issued driver’s license

Education and Experience:

  • 2 year degree in networking-related field recommended
  • 2 years’ experience in telecommunications with an emphasis on fiber strongly preferred
  • Relevant industry certifications or equivalent work experience preferred
  • Cisco CCNA, Ciena CRS, Nokia NRS, Juniper JNCIA are a plus
  • Experience working in a Microsoft Windows-based environment

Physical Requirements:

  • Occasionally lift or move 50 pounds
  • Regularly lift or move 10 pounds
  • Spend extended periods seated at a desk


  • Regularly work indoors in a climate-controlled environment
  • Occasional work outdoors for short periods
  • Regular use of typical office equipment including computers and printers
  • Working around AC and DC power systems in a telco environment
  • Occasional work outside normal business hours for upgrades, emergencies
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