Your first bill will be pro-rated to include charges from the account activation date through the next month of service. Therefore, you may notice your first bill is slightly higher than what you were quoted per month.
Example: If you activate service on the 15th of the month, your bill will include charges from the 15th through the end of the month, plus the next full month of service.
Paperless statement notifications are sent via email on the 1st of the month. The notification will come from email@example.com. You may need to check your spam folder for the notification. You will also receive an email notification when a payment has been made on your account.
Pay Your Bill
Paying your bill is easy. We use autopay which is applied on the 20th of each month. To set up autopay, log into your account at btussel.com and click the “My Account” tab to enter your debit or credit card information. You can also call us at (877) 227-0924 to set up autopay. Currently, we do not offer autopay through a bank routing number.
Pay online by applying a one-time payment. Log into your account and click the “My Account” tab. You can pay by debit card or credit card.
If you would like to pay via check, please make the check out to Bug Tussel Wireless, LLC and send it to P.O. Box 1060, Green Bay, WI 54305.
To avoid interruption of service, please pay your balance due in full by the 20th of each month. Your account can be suspended at any time and without notice if your account is past due. A reconnection fee may also apply. If service is suspended, the reconnection fee, past due balance, and current month amount will need to be paid in full to restore service. If your account is suspended, you can call Customer Service at (877) 227-0924 to pay by phone.
For wireless internet service, we offer seasonal/vacation hold to temporarily stop service for $5 a month plus tax. For fiber optic service, we offer seasonal/vacation hold to temporarily stop service for $20 a month plus tax. Instead of a temporary hold, you can have fiber optic service reduced to 10 Mbps for $35 a month plus tax. These are great options for those who have service at campgrounds and vacation homes or when service is not needed year-round. Call us at (877) 227-0924 for your service to be placed on a temporary hold.
If you have are having trouble with your internet service, please call Customer Service at (877) 227-0924 so we can troubleshoot the cause with you.