For any additional questions or concerns, contact your Regional Representative.

Does Bug Tussel Use Fiber Optic or Fixed Wireless Internet Technology?

A: Both! Bug Tussel provides underserved areas with a combination of fixed wireless and fiber optic internet options to ensure that as many residents as possible are able to receive high-speed internet.

What Does Bug Tussel do?

A: Bug Tussel is an internet service provider, mainly to rural and underserved areas of Wisconsin. We provide both fixed wireless internet and fiber optic internet to both homes and businesses in areas that others can’t or won’t. We are also an authorized retail partner of AT&T with the ability to provide a full complement of AT&T products and services throughout Wisconsin and beyond. We have an AT&T store in Baraboo, Wisconsin, and we additionally have Business Development Managers located throughout the state ready to deliver those products and services direct to your home.

Where is Bug Tussel Located?

A: Bug Tussel is headquartered in Green Bay, Wisconsin. Additionally, we have Business Development Managers who live and work in the areas we provide services throughout the state of Wisconsin. Click here to find your representative.

I’ve never heard of Bug Tussel

A: Bug Tussel began providing cellular enhancements to rural Wisconsin for larger national carriers in 2003 and expanded into broadband in 2006. Bug Tussel now provides either broadband or cellular service in 50+ counties in Wisconsin, with additional sites in other Midwest states.

Why should I choose Bug Tussel?

A: We believe that rural residents should not be left out. We provide both reliable, fixed wireless and fiber optic internet to rural and underserved areas. For many rural areas, unreliable forms of fixed wireless internet were the only consistent option to access internet services. Since traditional service involves transporting miles of cables, our competitor companies find it too expensive and unbeneficial to justify pursuing rural areas.

There isn’t a tower in my area, how can we get one?

A: Bug Tussel is dedicated to serving rural communities and will prioritize areas where we see a significant demand. If you feel that the area you live in is in need of better internet service, you can contact us about having a tower built in the area or having fiber optics run through the community. Fill out the form here! If you own land in an underserved area, you can contact us about hosting a tower on your property to help serve your community. We are dedicated to serving local communities and will prioritize areas where we see a significant demand.

What is Broadband?

The term broadband commonly refers to high-speed Internet access that is always on and faster than traditional dial-up access.

Broadband includes several high-speed transmission technologies such as:

  • Digital Subscriber Line (DSL)
  • Cable
  • Fiber Optic to the Home
  • Fixed Wireless
  • Satellite

The broadband internet technology you choose will depend on several factors. These may include whether you live in an urban or rural area, how broadband Internet access is packaged with other services (such as voice telephone and home entertainment), price, and availability.

How Does Fixed Wireless Work?

A: Wireless Internet differs from traditional internet in the way the last mile of service is delivered to the subscriber’s home. Instead of providing that last mile of service through a fiber optic or coaxial cable direct to the home or business, fixed wireless internet uses radio waves (often transmitted from a cell tower) to bring you your internet connection. These signals are transmitted directly to the receiver placed on the subscriber’s property. Once the signal reaches the receiver, the connection to the router, Wi-Fi network, and subscriber’s device is the same as any other type of internet connection. Once the signal reaches the receiver, the connection to the router, Wi-Fi network, and subscriber’s device is the same as any other internet connection. Wireless infrastructure makes high speed internet economically feasible for the provider and the subscriber in rural and underserved areas.

What is bandwidth?

A: Bandwidth is the volume of information that can be sent over a connection in a measured amount of time – calculated in megabits per second (Mbps). When the bandwidth is full or crowded, it can cause speeds to slow, and shows or other video streaming to buffer.

Mbps vs MB

The difference between Mbps (Megabits per seconds) and MB (Megabytes) is that Mbps measures speed, and MB measures size.

There are 8 Megabits for every Megabyte.

Are Cell towers bad for the Environment?

A: We aim to have a small footprint and impact to the local areas we build towers. The impact of fertilizers, emissions of motor vehicles and agricultural runoff have a far greater impact than cell towers. The cell tower industry is subject to stringent regulations for protecting animal habitats. Additionally, we do soil testing in compliance with the National Environmental Protection Act. We also evaluate each site for any historical structures, artifacts from Native American tribes and impacts to migratory birds.

Are cell towers bad for your health?

A: Cell towers that are made of steel and concrete have no more health effects than the home you live in. The antenna at the top of the tower broadcasts at a relatively low wattage that is far less impactful than the focus radiation you get from the sun, tanning bed or medical X-Rays. After 30 years of cell phone use with radiation in your pocket or against your head, the incidence of brain cancer has actually decreased. There are no proven studies at this time by reputable researchers that prove any negative health effects of cell towers or cell phones.

Is Wireless Internet affected by weather?

A: Generally, no. However, our wireless service is transmitted through a cell tower signal. Due to their height, cell towers are occasionally affected by severe weather. Bug Tussel has a team of on-call technicians and network operations staff standing by to provide 24-hour support.

Will I need equipment on my roof?

A: Potentially. Most of our services require line of sight connection to our nearest cell tower. The higher we can install an antenna on a customer’s property the better.

Can I stream YouTube and Netflix with Bug Tussel?

A: Yes. We provide a variety of plans to accommodate numerous users per household the ability to stream at the same time.

Does Bug Tussel provide its service through a satellite?

A: No. Bug Tussel provides broadband internet through radio waves that transmit from cell towers to a receiver on the customer’s property.

Will I need to purchase equipment?

A: If you do not already own your own equipment (i.e., route, modem, etc.), a standard equipment rental fee of $10 per month applies for all subscribers. This applies to the external receiver or internal modem. Additional one-time charges may apply for non-standard installations. Fiber Optic Internet has a one-time installation fee to have the Fiber run from the road to your home through your property. Please contact your local business development representative to learn more. Click here to find your Regional Representative.

What is 5G?

A: First, it may be helpful to review previous generations of mobile networks…

1G First generation – 1980s:
1G delivered analog voice. Made the first mobile phones possible.

2G Second generation – Early 1990s:
2G introduced digital voice (e.g. CDMA- Code Division Multiple Access). Allowed for SMS text messages and multimedia messages (MMS).

3G Third generation – Early 2000s:
3G brought mobile data (e.g. CDMA2000). Web connectivity was standardized. Led to the rise of video conferencing, video streaming and voice over IP.

4G Fourth generation – 2010s:
4G LTE ushered in the era of mobile broadband. The streaming era, gaming, HD videos, and video conferences. Phones needed to be specifically made to run 4G services.

5G Fifth generation – 2019+:
The Internet of Things era, supports advanced networks between the phone and appliances, houses, cars, etc. More expensive, and more towers needed, but much more advanced with faster speeds.

Currently, the US is almost completely covered by the 4G network. This means nearly all Americans live in an area with access to 4G LTE service. With 4G reaching its full potential, the 5G network is beginning to develop. It is important to understand that 5G is not meant to completely replace 4G but work simultaneously with it. The main benefit of the 5G network is nearly 10x the speed and decrease of latency, as well as its ability to support 100x more people. With high speeds, superior reliability, and negligible latency, 5G will expand the mobile ecosystem into new realms. 5G will impact every industry, making safer transportation, remote healthcare, precision agriculture, digitized logistics — and more — a reality. The main issue that arises with 5G is since it is emitted at a higher frequency, it has limited range and cannot penetrate well through objects like walls. In addition, while 4G towers can serve customers within 10 miles, 5G will only be able to provide service up to 1000ft. This is the main reason the next generation will be built using both 4G and 5G services together.

What is the difference between LTE and Point to Multipoint wireless equipment?

A: Some of our towers operate off LTE technology. LTE stands for Long Term Evolution as part of 4G (4th generation) advancements in technology. Often, this equipment does not need direct line of sight to provide coverage. This is especially useful in areas where local terrain makes connections very challenging. Our point-to-multipoint technology requires a line-of-sight connection from tower to home but can oftentimes deliver faster speeds.