Begin by locating your POE (Power Over Ethernet) device. The easiest way to do this is to begin by locating your wireless router.

There are many makes and manufactures of these devices; however, some common brands are, Netgear, Linksys, TPLink, or Belkin.

*Some of our customers may have been supplied an internal modem from us, these are stamped with the manufacturer “BEC”, if you have one of these devices, please reach out to us at (877) 227-0924.

The back of the router will have multiple ports for ethernet cable connections, one in particular should be plugged in the “WAN” or “Internet” port. Follow the cable that is plugged into this port, away from the router, this should lead you to your POE device.

If you have NO light

If you have no light lit on POE device, it indicates that the device may not be getting electricity.

Follow the black power cable away from the POE device and confirm that is plugged into a working electrical outlet.

*Please also ensure that this outlet is not on a switched circuit or controlled with a wall switch.

If you have done the above and the color of the light has not changed, please contact our support team at (877) 227-0924, option 3.

If you have GREEN light

A solid green light confirms that the POE device is operating correctly.

Follow the black power cable away from the POE device and remove that black cable from the electrical outlet, confirm that the light on the POE has gone out. Please leave this cable unplugged for a minimum of 15 seconds.

Please plug the cable back into the outlet and confirm that green light returns on POE device. Wait for 4-5 minutes for the services to reconnect.

If you have done the above and the color of the light has not changed, please contact our support team at (877) 227-0924, option 3.

If you have RED light

A red light indicates that the POE device or cabling has failed.

Follow the black power cable away from the POE device and remove that black cable from the electrical outlet, confirm that the light on the POE has gone out.

Remove each ethernet cable, one at a time, and plug back into their appropriate plugs, confirming that you hear a *click* noise of the tabs seating properly. The cable going to the outside antenna should be plugged into the port either labeled Data + Power, Out, or RJ45. Whereas the wireless router would be plugged into the Data, In, or Switch/Hub port. Please plug the cable back into the outlet and confirm that green light returns on POE device. Wait for 4-5 minutes for the services to reconnect.

If you have done the above and the color of the light has not changed, please contact our support team at (877) 227-0924, option 3.

If you have BLUE light

A solid blue light confirms that the POE device is operating correctly.

Follow the black power cable away from the POE device and remove that black cable from the electrical outlet, confirm that the light on the POE has gone out. Please leave this cable unplugged for a minimum of 15 seconds.

Please plug the cable back into the outlet and confirm that blue light returns on POE device. Wait for 4-5 minutes for the services to reconnect.

If you have done the above and the color of the light has not changed and/or your services have not restored, please contact our support team at (877) 227-0924, option 3.