Troubleshoot
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Begin by locating your Power-Over-Ethernet device (POE). The easiest way to do this is to begin by locating your wireless router.
There are many makes and manufactures of these devices. Some common brands are, Netgear, Linksys, TP-Link, and Belkin. *Some customers may have been supplied an internal wireless router from Bug Tussel. These are stamped with the manufacturer “BEC’. If you have one of these devices, please reach out to us at (877) 227-0924.
The back of the router will have multiple ports for Ethernet cable connections. The POE Ethernet cable in particular, should be plugged in the “WAN” or “Internet” port. Follow the cable plugged into this port away from the router. This should lead you to your POE device.
Troubleshooting
No light on the POE indicates the device may not be getting electricity.
Follow the black power cable away from the POE device and confirm that it is plugged into a working electrical outlet. Also confirm that the electrical outlet is not on a switched circuit or controlled with a wall switch.
If you have followed the above sequence, the color of the light has not changed, and your services have not restored, please contact our support team at (877) 227-0924.
Follow the black power cable away from the POE device and unplug the power cable from the electrical outlet. Confirm that the light on the POE has gone out. Leave power cable unplugged for a minimum of 5 minutes.
Plug the power cable back into the outlet and confirm that green or blue light returns on the POE device. Wait 2-3 minutes for the services to reconnect.
If you have followed the above sequence, the color of the light has not changed, and your services have not restored, please contact our support team at (877) 227-0924.
A red light indicates that the POE device or cabling has failed.
Follow the black power cable away from the POE device and unplug the power cable from the electrical outlet. Confirm that the light on the POE has gone out.
Remove each Ethernet cable one at a time taking note of the port each cable is plugged into. Plug each Ethernet cable back into the appropriate port confirming that you hear a ‘click” noise of the connector seating properly and the tab engaging. The Ethernet cable going to the external receiver outside should be plugged into the port on the POE device labeled Data+Power, Out, or RJ-45. Whereas the cable from the POE device to the router will be plugged into the Data, In, or Switch/Hub port.
Make sure the power cable has been unplugged for a minimum of 5 minutes. Plug the power cable back into the outlet and confirm that blue light returns on the POE device. Wait 2-3 minutes for the services to reconnect.
If you have followed the above sequence, the color of the light has not changed, and your services have not restored, please contact our support team at (877) 227-0924.
