Manage Security Services

Bug Tussel brings you CommandIQ

Bug Tussel offers intuitive control and real-time insights into your home network for optimal performance and easy troubleshooting. Download our app to manage settings and resolve issues quickly from your mobile device!

Download the app today!

Manage security services

Bug Tussel brings you CommandIQ

Bug Tussel offers intuitive control and real-time insights into your home network for optimal performance and easy troubleshooting. Download our app to manage settings and resolve issues quickly from your mobile device!

Download the app today!

Plus Experience full control over your Internet for only $10 a month!

Network Management

Enable a guest Wi-Fi network, manage access with parental controls, and enjoy secure protection from malware and viruses—all from the intuitive Bug Tussel app.

ExperienceIQ

ExperienceIQ from Bug Tussel improves your internet by making sure important apps get the speed they need first, manages data usage, and offers insights for a faster online experience.

ProtectIQ

Enhance network security by using the ProtectIQ feature to safeguard connected devices from malware and viruses, ensuring the safest browsing experience and peace of mind for users.

CommandIQ app dashboard showing simplified network admission control.

Network Management

Manage the People, Places and Things that connect to your Wi-Fi.

People, Places, Things: Organize your devices for easy control and management. Turn on/off the internet for specific people, devices, or even rooms in your household.
Network Control: Easily change your internet network name and password.
Parental Controls: Schedule internet access to automatically turn on and off for your kids. Manage what they can access and when.
Guest Networks: Got company coming? Set up a network to give them easy access while protecting your main network.
Speed Test: See how fast your network is running with a simple tap.

Download the app today!

ExperienceIQ

ExperienceIQ

Internet content and screen time control

ExperienceIQ, a feature in the Bug Tussel app, provides parental control for families to manage devices and control online content. This user-friendly platform allows you to customize settings for each family member, creating a secure digital environment for internet browsing via ethernet or your Wi-Fi home internet connection. By monitoring devices and promoting healthy online habits, ExperienceIQ helps you ensure a balanced internet experience.

Features Include:

  • Screen time limits

  • Usage history tracking

  • Safe search

  • Content filtering

  • Set off times for devices

  • Pause internet access 

  • Establish bedtimes for devices

Get all of these great benefits of ProtectIQ and ExperienceIQ for only $10 a month!

ProtectIQ

ProtectIQ

Keep your devices safe & intruders out

Master internet security for your home with Bug Tussel’s ProtectIQ, your 24/7 network security watchman. In today’s connected world, safeguard your devices with proactive protection against online threats. ProtectIQ delivers continuous network monitoring and effective malware prevention. Enjoy a safer online experience for your household and use your smart technology confidently with this essential home internet cyber security solution. Get ProtectIQ today for the best computer security and a robust network defense!

Features Include:

  • 24/7 Monitoring

  • Multi-Layered Protection

  • Real-Time Alerts

  • Device Management

  • Automated Threat Response

  • Parental Controls

  • User-Friendly Dashboard

Frequently Asked Questions (FAQs)

Manage Security

Yes, Wi-Fi SSID names are case sensitive.

CommandIQ support English (default), French Canadian, German, and Spanish. To change the language, go to Settings > Language and select your desired language.

Yes, you set a PIN that must be entered any time you launch the app. The PIN must contain at least 4 characters. After you configure a PIN, it can be enabled or disabled from the Settings menu.

You can add people from the People screen.

To access the People screen, you can either:

  • Tap the People tile on the Home screen.

OR

  • Tap the People icon in the bottom menu bar.

Once on the People screen, tap the plus sign in the upper-right corner to add a person.

Places allow you to assign a group of devices to specific locations within your home. For example, you might have a home office where you want to assign your laptop, printer, or other office equipment. Your gaming devices or home fitness equipment (e.g., Peloton) might be assigned to another place. Your outdoor security cameras might be assigned to a place you name “Outdoors”.

You can add Places from the Places Screen. Tap the Places tile on the homes screen or tap the Places icon on the bottom of the menu bar.

Once on the Places screen, tap the plus sign in the upper-right corner to add a place.

In CommandIQ, devices are referred to as Things. You can add things from the Things screen. To access the Things screen you can either Tap the Things tile on the Home screen or tap the Things icon on the bottom menu bar.

Click the plus sign in the upper right corner of the screen and select Add Equipment.

There are 2 ways to assign a connected device to a person or a place:

  • From a person or a place
    • Go to either the People or the Places screen
    • Tap on the desired person or place, then tap the pencil icon
    • Tap +Add in the Things section to add a thing
  • From the Thing
    • Go to the Things screen
    • Tap on the desired thing
    • Tap the pencil icon
    • Select the desired person or place

You can prioritize traffic and devices on your network. This feature is very useful, for example, when you want to prioritize traffic to your work devices versus your gaming devices during your normal work hours or if you want to prioritize traffic to music and videos during the weekend.

To set priorities:

  • Tap My Network from the Home screen

  • Tap Priorities

  • Continue to edit or set Traffic and Device priorities as desired

A default priority is set, which you can edit. In total you can set up to 3 traffic priority schedules. The app allows you to name your traffic priority and set a time schedule. You can also set device priorities, assigning up to 5 devices on a priority schedule.

To add a network:

  • From the Home screen, tap on the My Network tile
  • Tap the plus sign in the upper right corner and select Add Network

  • Select the Wireless Network Type:
    • Guest
    • Work From Home
    • Customer
  • Enter a Newrok Name (SSID). This is the name you and your guests will see when attempting to connect from a device
  • It’s highly recommended that you select a security type to protect your network
  • For guest networks, you can optionally set a start and end time. If family is visiting for the weakened, set the network for the time they’ll be in your home. If you have guests coming over for a party, set your network only during the time of the party so it automatically shuts off at the desired time. If you toggle the on button for Endless, your guest SSID will broadcast indefinitely, until you manually delete or edit the network
  • For custom networks, you have the option of selecting the band type. The options are All Bands, 2.4G, 5G, and 6G (if supported by device hardware). This is ideal for when you want to assign devices of a certain and to its own customer network
  • For both guest and customer networks, you can also select if you want devices added to either network to be isolated from other devices within your overall network
  • After you configure your settings, you’ll be given the option to send a text notification to your guest if they are stored as contact in your mobile device. The notification will present users with wireless network information

You can run a speed test from the Home screen, tamp My Network. Tap Bandwidth Test. Tap Run Test. After the speed test completes, the results appear in the My Network tile on the Home screen. You’ll also see a new notification. Tap the Notification icon to review the speed test results.

From the Home screen, tap on the My Network tile. Tap on your primary network. Tap the pencil icon. Edit your network SSID, password, and security type as desired. Tap Save when finished.

Yes, you can disable Wi-Fi access for a specific device on your network. To disable network access for a thing:

  1. Go to the Things screen
  2. Tap on the desired thing
  3. Toggle the Internet Access toggle to Off (toggle is gray)

ExperienceIQ

Setting up ExperienceIQ gives you the ability to monitor and establish parameters for internet access profiles and assign devices for basic on/off control. With ExperienceIQ you have access to enhanced parental controls and the ability to set additional restrictions. Once you’ve created your household profiles, you can select the profile (s) that require parental controls. To enable ProtectIQ:

  • Tap on My Network from the Home screen
  • Tap on the Services tab, then tap on ExperienceIQ

  • Tap on the toggle to turn ExperienceIQ on (green toggle) or off (gray toggle)

After you enable ExperienceIQ, you can set restrictions for your users. For example, you can set network restrictions for your children.

  • Go to the People screen
  • Tap on the desired person

From the person’s profile, you can view a chart that lists the top applications accessed by that person. You can view data for the day, week, or month.

Below the chart is the Options section that allows you to perform the following actions:

  • Turn on/off internet access
  • Set time limits
  • Set more advanced content restrictions (requires access to ExperienceIQ)

To set network time limits for a person:

  • Go to the People screen
  • Tap on the desired person
  • Tap Time Limits
  • Select a time limit option:

  • None (Default)
  • Everyday: Applies the same time limit to each day of the week (Sunday through Saturday). Set the Start Time and the End Time

  • Custom: Allows you to define a different time limit for each day of the week. Select the day(s) on which you would like to impose time limits. Tap + Add Time Range. Set the Start Time and the End Time, then tap Submit

  • Tap Save. The person will only have network access during the set times. A device trying to connect during days/times where access is blocked may behave as if it does not have an internet connection or display an error, depending on the individual device or browser.

You can set restrictions globally from the My Network > Default Restrictions screen

You can also set restrictions for an individual person from the person’s profile. To set restrictions for a person, go to the People screen, tap on the person, then tap Restrictions.

With ExperienceIQ, you can select content and application filters. This feature blocks devices from seeing data from specified categories, applications, and websites. ExperienceIQ also allows you to permit specific content that might have otherwise been blocked by a category filter. For example, you could block the category Social network, then add facebook.com to the website filter and set it to allow access specifically to Facebook. The following restriction options are available:

  • Safe Search (Google or Bing)
  • YouTube Restriction
  • Block DNS over HTTPS
  • Block iCloud Public Relay
  • Content Restrictions – Prevents users from accessing entire sections of the internet, such as pornographic and gambling websites, sites featuring violent content, and P2P/File Sharing sites. Select the toggles to restrict access to a particular content type. After the item is checked, the app refreshes, and the filter is applied. You can set custom restrictions for all users, or select from pre-defined set of restrictions by age group:
    • Child (0-8 years old)
    • Pre-Teen (9-12 years old)
    • Teen (13-18 years old)
  • The Applications section is where you can ban or allow profile access to specific applications. For example, if your child needs to get homework done, you can ban a gaming application from connection to the internet for that span of time. You can do this with other applications like Instagram, Steam, Discord, Skype, and Minecraft. Simply start typing to see if the application is available to block
  • The Websites section allows you to ban or allow specific website. For example, if you notice that a user is spending too much time browsing specific sites, you can add the URL to block it

  • Go to the People screen
  • Tap on the desired person
  • Scroll to the Things section and tap on the desired thing. You can view usage within the past few minutes or hours as well as by day and week. This capability allows you to track approximate usage over time

Simply turn off Wi-Fi on your phone and wait for it to connect to the cellular network. You can then enter the app and select the checkmark icon to turn your profile back on. We would recommend that you remove your phone as a Thing from the profile if you do not want to accidentally turn yourself off.

You will receive an alert if a device within your network is using or attempting to use a virtual private network (VPN) or other secured data transfer method. This can show you if a device may be attempting to bypass restrictions you have set. VPN detection alerts can help keep you informed of potentially unwanted traffic your network and helps out better manage profiles within your network. To disable or enable VPN detection alerts:

  1. Go to Settings > Alerts
  2. Tap on the VPN Detection toggle to turn VPN detection on or off

ProtectIQ

ProtectIQ delivers home network protection to give you peace of mind. It detects intrusions, protects against malicious website, monitors network traffic, and proactively blocks suspicious activity, and more. To enable ProtectIQ:

  1. Tap on My Network from the Home screen
  2. Tap on the Service Tab, then tap on ProtectIQ
  3. Tap on the toggle to turn ProtectIQ on (green toggle) or off (gray toggle).

The Additional Details section tells you how long ProtectIQ has been turned on, when it was last updated, and how many packets of data have been scanned for the current day. You will also see the total number of viruses, intrusions, and web threats that have been blocked by Protect IQ.

To see Additional Details, go to My Network > Security > Additional Details

Each time ProtectIQ detects a threat, you will receive a notification with details about the content that was blocked. All threats are automatically blocked, so you do not need to do anything. However, if you want to view more information about the specific threat, this information will include the time the threat happened, what type of threat it was, the source IP from where it came, what action was taken, which device the threat was trying to get to and the URL. You do not need to do anything; all threats are automatically blocked.

What does a security alert tell me?

Security alerts include the following information:

  • The protocol type that was blocked
  • The time the threat occurred
  • The Source IP Address of the threat
  • What action was taken
  • The device in your home that was targeted by the threat
  • The threat’s source URL

It is possible for the device to appear to be working with no issues, while the threat may be running in the background of the page, or within a page ad. A blocked threat may appear as a webpage failing to load if a threat is detected on that page. All threats are blocked automatically; you do not need to take any action to remain protected.

When a security threat occurs, you have the option to add it to a Trusted List if you know the content is not harmful. This should not be an action taken with frequency. After you add an identified threat to the Trusted List, it no longer blocks that threat for any devices on your home network. At any time, you can enter the Trusted List to remove items from this list and revert to blocking them.

There may be specific devices within your home that you do not want scanned for security threats. All devices connected to the network are scanned by default. If you want to prevent specific devices from being scanned, you can use this feature to “skip” specific devices. Please not that if you skip devices, these devices could act as a point of vulnerability and introduce security threats into your home.

The Intrusion Prevention System settings are editable to your preference. Select these boxes to turn on the following features:

  • IRS Protocol Anomaly: Looks for unusual patterns and uses given data communication protocol as an indicator of potential malicious behavior and blocks that specific traffic
  • IRS Port-Scan-Defense: Senses external malicious actors scanning the system for open ports to exploit. This defense monitors for IP addresses hitting the system and scanning all ports that could be used as an exploit. When this type of activity is detected, it block the IP address from communicating with that IP address ever again