Patient Portals 101: How to Use the Patient Portal to Improve Your Healthcare Experience

By Published On: June 13, 2024Categories: EducationComments Off on Patient Portals 101: How to Use the Patient Portal to Improve Your Healthcare Experience

Are you tired of waiting on the phone to schedule an appointment with your healthcare provider or request a medication refill? Do you want to stay on top of your health records without leaving the comfort of your home? A patient portal could be your answer. 

A 2023 report from the University of Michigan’s National Poll on Healthy Aging found that over three-quarters of adults aged 50 to 80 (78 percent) have used a patient portal, up from 51 percent five years earlier. This growing trend highlights how patient portals are transforming the way we manage our health.

In this article, we’ll show you how to harness the power of the patient portal to take control of your healthcare journey. Let’s dive in and discover how this incredible tool can improve your overall healthcare experience. 

What is a Patient Portal? 

A patient portal is a secure, web-based platform that allows you to manage your health information, communicate with healthcare providers, and access medical records and test results from anywhere at any time. 

Benefits of Using a Patient Portal 

Once you create an account, you can:

  • Access lab & test results.
  • Review clinical & hospital visit notes.
  • Schedule appointments.
  • Send secure messages.
  • Monitor vaccinations & screenings.
  • Share access with trusted individuals.
  • Review and pay invoices.

According to, In 2022, most individuals who accessed their online medical records or patient portals used them to view test results (90%) or clinical notes (70%), consistent with the most common uses reported in 2020.”

How Do I Get Access to a Patient Portal? 

  • Ask Your Healthcare Provider: If they offer a patient portal, they will provide you with instructions for setting it up. 

  • Follow the Setup Instructions: Once your account is set up, you’ll be ready to easily access your health information and medical records.

Ensuring the Security of Your Health Information 

Patient portals must comply with federal regulations to ensure the privacy and security of your healthcare information. Here are some ways your information is kept safe: 

  • Secure Connection: The patient portal is hosted on a secure connection. 

  • Password Protection: A password is required to log in. 

  • Access Logs: The portal keeps a record of who accesses your information and when changes are made. 

Additional Security Tips

  • Keep Login Credentials Private: Only access the portal from a secure computer or device. 

  • Enable Two-Factor Authentication: Use a password and a text message confirmation for additional protection. 

  • Avoid Phishing Scams: Be cautious of emails from unknown sources or those with misspelled names. Access your patient portal directly through the official website or app. 

Next Steps

In summary, the patient portal is a powerful digital tool that provides easy access to important healthcare information. It helps you stay proactive about your health by allowing you to make appointments, check lab tests, and pay bills conveniently. 

  • Speak with Your Healthcare Provider: Ask about signing up for the patient portal today. 

  • Share this Article: If you already have a portal, share this information with others. 

  • Learn More: Check out Bug Tussel University’s Telehealth Basics class.