Home Phone (the Service) is provided through a technology called VoIP, or Voice over Internet Protocol. The nature of VoIP telephone calls, while appearing similar to traditional telephone calling services, create unique limitations and circumstances, and you acknowledge and agree that differences exist between traditional telephone service and VoIP telephone services, including the lack of traditional 911 emergency services.

These 911 Terms and Limitations apply to customers of Bug Tussel. By accepting the terms outlined herein, you acknowledge and understand that the Service does NOT support traditional 911 access to emergency services. Bug Tussel 911 dialing cannot be used in conjunction with a soft phone application and is only available on Bug Tussel equipment.

You agree to notify all residents, guests and other persons that may be present at the location from which the Service is available on the nature and limitations of 911 emergency calls on the Service as described herein.

You authorize Bug Tussel to disclose your name and address to third parties involved in providing 911 dialing including, without limitation, call routers, call centers and local emergency centers.

For each phone line that you utilize with the Service, you must register with Bug Tussel the physical location where you will be using the Service with that phone line. Your initial location will be registered as a part of the activation of the Service. It is your responsibility to confirm the accuracy of your physical address via your online account if you have any changes, additions or transfers of phone numbers. When you move the Equipment to another location, you must update the location of the Equipment. If you do not update the location, or do not correctly identify the actual location where you are located, 911 calls may be misdirected to an incorrect emergency site. You may update a location by contacting Bug Tussel. For purposes of 911 dialing, you may only register one location at a time for each phone line.

For technical reasons, including network congestion, it is possible that a 911 emergency call will produce a busy signal or will take longer to connect when compared with traditional 911 calls.

You acknowledge that there may be a greater possibility of network congestion and/or reduced speed in the routing of a 911 call made utilizing the Service as compared to traditional 1-1 dialing over traditional public telephone networks. You acknowledge and understand that ALL Service, including the 911 service will not be available in the event of power failure, disruption or loss of your Internet connection for any reason. Power failure or disruption may require that you reset or reconfigure the Equipment in order to re-establish the Service and the availability of the 911 service.

You acknowledge and understand that a service outage for ANY reason will terminate the availability of ALL Service, including 911 service.

You acknowledge and understand that suspension or termination of the Service or your Internet connection for any reason, including for billing or non-payment of charges payable, will terminate the availability of ALL Service, including 911 service.

If you are not comfortable with the limitations of 911 emergency calls, Bug Tussel recommends that you terminate the Service or consider an alternate means for accessing traditional 911 emergency services.