CommandIQ Videos & FAQs

How to set up your system

Wi-Fi and App Setup

CommandIQ Dashboard

CommandIQ settings menu

CommandIQ Bandwidth test

Yes, Wi-Fi SSID names are case sensitive.

CommandIQ support English (default), French Canadian, German, and Spanish. To change the language, go to Settings > Language and select your desired language.

Yes, you set a PIN that must be entered any time you launch the app. The PIN must contain at least 4 characters. After you configure a PIN, it can be enabled or disabled from the Settings menu.

You can add people from the People screen.

To access the People screen, you can either:

  • Tap the People tile on the Home screen.

OR

  • Tap the People icon in the bottom menu bar.

Once on the People screen, tap the plus sign in the upper-right corner to add a person.

Places allow you to assign a group of devices to specific locations within your home. For example, you might have a home office where you want to assign your laptop, printer, or other office equipment. Your gaming devices or home fitness equipment (e.g., Peloton) might be assigned to another place. Your outdoor security cameras might be assigned to a place you name “Outdoors”.

You can add Places from the Places Screen. Tap the Places tile on the homes screen or tap the Places icon on the bottom of the menu bar.

Once on the Places screen, tap the plus sign in the upper-right corner to add a place.

In CommandIQ, devices are referred to as Things. You can add things from the Things screen. To access the Things screen you can either Tap the Things tile on the Home screen or tap the Things icon on the bottom menu bar.

Click the plus sign in the upper right corner of the screen and select Add Equipment.

There are 2 ways to assign a connected device to a person or a place:

  • From a person or a place
    • Go to either the People or the Places screen
    • Tap on the desired person or place, then tap the pencil icon
    • Tap +Add in the Things section to add a thing
  • From the Thing
    • Go to the Things screen
    • Tap on the desired thing
    • Tap the pencil icon
    • Select the desired person or place

You can prioritize traffic and devices on your network. This feature is very useful, for example, when you want to prioritize traffic to your work devices versus your gaming devices during your normal work hours or if you want to prioritize traffic to music and videos during the weekend.

To set priorities:

  • Tap My Network from the Home screen

  • Tap Priorities

  • Continue to edit or set Traffic and Device priorities as desired

A default priority is set, which you can edit. In total you can set up to 3 traffic priority schedules. The app allows you to name your traffic priority and set a time schedule. You can also set device priorities, assigning up to 5 devices on a priority schedule.

To add a network:

  • From the Home screen, tap on the My Network tile
  • Tap the plus sign in the upper right corner and select Add Network

  • Select the Wireless Network Type:
    • Guest
    • Work From Home
    • Customer
  • Enter a Newrok Name (SSID). This is the name you and your guests will see when attempting to connect from a device
  • It’s highly recommended that you select a security type to protect your network
  • For guest networks, you can optionally set a start and end time. If family is visiting for the weakened, set the network for the time they’ll be in your home. If you have guests coming over for a party, set your network only during the time of the party so it automatically shuts off at the desired time. If you toggle the on button for Endless, your guest SSID will broadcast indefinitely, until you manually delete or edit the network
  • For custom networks, you have the option of selecting the band type. The options are All Bands, 2.4G, 5G, and 6G (if supported by device hardware). This is ideal for when you want to assign devices of a certain and to its own customer network
  • For both guest and customer networks, you can also select if you want devices added to either network to be isolated from other devices within your overall network
  • After you configure your settings, you’ll be given the option to send a text notification to your guest if they are stored as contact in your mobile device. The notification will present users with wireless network information

You can run a speed test from the Home screen, tamp My Network. Tap Bandwidth Test. Tap Run Test. After the speed test completes, the results appear in the My Network tile on the Home screen. You’ll also see a new notification. Tap the Notification icon to review the speed test results.

From the Home screen, tap on the My Network tile. Tap on your primary network. Tap the pencil icon. Edit your network SSID, password, and security type as desired. Tap Save when finished.

Yes, you can disable Wi-Fi access for a specific device on your network. To disable network access for a thing:

  1. Go to the Things screen
  2. Tap on the desired thing
  3. Toggle the Internet Access toggle to Off (toggle is gray)